Thank you for shopping with us! We want you to be completely satisfied with your purchase. This Return Policy outlines the guidelines and procedures for returning items purchased from our e-commerce website. Please read this policy carefully before initiating a return.
1. Eligibility for Returns:
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General Requirement: We only accept returns for new, unused products that have never been fueled or operated.
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Riding Mowers: Must remain unused and never fueled. Any unit that has been fueled, or engaged with grass, brush, soil or similar material is considered used and is non-returnable.
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Walk-Behind Mowers, Handheld Tools and Accessories: Must also be unused, never fueled and returned in their original packaging to qualify for a refund. Any unit that has been fueled or engaged with grass, brush, soil or similar material is considered used and is non-returnable.
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Return shipping: Return shipping or freight costs are the responsibility of the customer.
2. Return Timeframe:
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Walk-Behind Mowers, Handheld Tools and Accessories
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You must initiate a return within 30 days of delivery.
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Once a Return Merchandise Authorization (RMA) is issued, the item must be received at our warehouse within 14 days of RMA approval.
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Riding Mowers
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You must initiate a return within 14 days of delivery.
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Once RMA is issued, the item must be received at our warehouse within 14 days of RMA approval.
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Returns received outside these timelines may be refused or subject to additional fees.
3. Return Process:
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To initiate a return, please contact Snapper Customer Support at (855) 693-2749 or email customer service at customerservice@mowers.snapper.com.
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Please provide your order number, item(s) to be returned, and the reason for the return.
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Once your return is qualified, our team will issue a Return Merchandise Authorization (RMA) and provide shipping instructions.
4. Return Shipping:
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Customer Responsibility: Return shipping or freight costs are the responsibility of the customer unless the return is a result of a Snapper error (e.g., incorrect item shipped or item damaged in transit)
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Proof of Shipment: Use a trackable shipping method and retain proof of shipment until your refund is fully processed.
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Snapper Error: If the return is due to our error, Snapper will provide a pre-paid return label or reimburse shipping costs once the item is received and verified.
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Riding Mowers: If freight or pallet service is needed, inform the Snapper Customer Support representative during your RMA request so we can assist in arranging the appropriate service.
5. Inspection and Refunds:
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Inspection: All returned items are carefully inspected upon arrival to confirm they meet the eligibility requirements (new, never fueled, never operated and free of damage or missing parts)
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Refund Timing: Refunds for approved returns will be issued to the original payment method within 10 business days after inspection is complete.
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Banking Process: Your financial institution may require additional time to post the refund to your account.
6. Non-Refundable Items:
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Items returned without prior authorization, in violation of this policy, or that have been used in any way, including products that have been fueled or operated, may be refused and returned to the customer at their expense with no refund or exchange.
7. Damaged or Defective Items:
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If you receive a product that is damaged or defective, please contact Snapper Customer Support immediately at (855) 693-2749.
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We may request supporting documentation (such as photos or a detailed written description) to evaluate the issue.
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After review, Snapper will determine the appropriate resolution, which may include repair, replacement or refund.
8. Policy Changes:
We reserve the right to update or modify this Return Policy at any time without prior notice. The revised policy will be effective immediately upon posting. It is your responsibility to review this policy periodically for any changes or updates.
For assistance, contact Snapper Customer Support at: (855) 693-2749