Thank you for choosing to shop with us! This Shipping Policy outlines the guidelines and procedures for shipping products purchased from mowers.snapper.com. Please read this policy carefully before placing your order.
Processing Time:
- After receiving your order, we will initiate the processing within 3-5 business days (excluding weekends and public holidays).
- Processing includes verification of payment, order validation, packaging and preparation for shipment.
Standard Shipping – Walk Behind Mowers and Other Products
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Shipping Method and Carriers
- Snapper walk-behind mowers, handheld tools and accessories will be shipped Economy shipping through UPS.
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Shipping Costs
- The shipping cost for your order will be calculated based on the weight, dimensions, destination and shipping method selected.
- The shipping cost will be displayed during the checkout process before you confirm your order.
- Occasionally, we may offer promotions or discounts on shipping, which will be clearly communicated on our website or through promotional materials.
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Delivery Time
- The estimated delivery time depends on the destination of your order.
- Once your order has been shipped, you will receive a tracking number that can be used to look up your estimated delivery date.
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Tracking Orders
- Once your order has been shipped, you will receive a confirmation email containing tracking information.
- You can use the tracking number provided to monitor the progress of your shipment through the carrier's website or our order tracking page.
- If you have any questions or concerns regarding your order's tracking status, please contact our customer support team at (855) 693-2749, and we will be happy to assist you.
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International Shipping
- We do not ship internationally. We apologize for any inconvenience this may cause you.
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Address & Phone Number Accuracy
- It is your responsibility to provide accurate and complete shipping information, including the recipient's name, delivery address and contact details.
- We cannot be held liable for delayed or undeliverable shipments due to incorrect or incomplete address or phone number information provided by the customer.
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Lost or Damaged Packages
- In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately at (855) 693-2749.
- We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
- Please note that we are not responsible for lost or damaged packages caused by the shipping carrier or due to circumstances beyond our control, but we will make every effort to assist you in filing any necessary claims.
Riding Mowers – White Glove Delivery (Standard)
All Snapper riding mowers include White Glove Delivery as a standard service – no extra steps or add-ons required.
Our professional delivery partner ensures a seamless experience with:
- Scheduled four-hour delivery window
- 30-minute call ahead to confirm arrival
- Tracking portal for real-time delivery updates
- Choice of placement (garage, driveway or other accessible area)
- Signature confirmation
- Unpacking and full assembly (gas not included)
- Debris and packaging removal
Delivery is typically completed within 5-7 business days after shipment and is handled by our trusted White Glove logistics partner.
Returns and Exchanges
For information regarding returns, exchanges, or refunds, please refer to our Returns and Refunds Policy, which can be found on our website.
By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined in this Shipping and Handling Policy. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
Customer Service – (855) 693-2749